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The Manager of Workforce Management will serve as a resource for workforce management performing all activities needed to ensure all East Coast Contact Centers exceed performance expectations and maintain high employee productivity. Responsible for executing workforce optimization strategy, staffing scheduling, and intra-day performance through real-time monitoring and oversight of activities. Ensuring the Contact Centers are staffed accurately to handle call handling goals, coordinate staffing requirements, evaluating Contact Center real-time performance including monitoring and tracking of unplanned and planned interruptions . Manages coordination of centralized scheduling, shift changes, PTO requests, shift bidding and other processes. Supports forecasting efforts, tracking of Contact Center performance and oversees intra-day call handling performance
PLEASE NOTE: This is not an exhaustive list of all duties, responsibilities and requirements of the position described above. Other functions may be assigned and management retains the right to add or change duties at any time.
Preferred:
Quality Standards
Full Time
Ambulatory Healthcare Services
$102k-142k (estimate)
02/12/2024
05/07/2024
radnet.com
LOS ANGELES, CA
3,000 - 7,500
1984
Public
HOWARD G BERGER
$1B - $3B
Ambulatory Healthcare Services
RadNet is a clinical research firm that provides diagnostic imaging services including magnetic resonance imaging and computed tomography.
The job skills required for Workforce Manager include Scheduling, Leadership, Workforce Management, Planning, WFM, Futures, etc. Having related job skills and expertise will give you an advantage when applying to be a Workforce Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Workforce Manager. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Workforce Manager positions, which can be used as a reference in future career path planning. As a Workforce Manager, it can be promoted into senior positions as a Workforce Analytics Senior Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Workforce Manager. You can explore the career advancement for a Workforce Manager below and select your interested title to get hiring information.